Apple has launched a MacBook Repair Extension Program for Hard Drive Issues, allowing customers of Apple's early MacBook models to receive free repairs or compensation for previously-paid repairs related to hard drive failure. Black and white MacBook models sold between May 2006 and December 2007 may be eligible for the repair program.
A flashing question mark appears on screen when the MacBook is turned on.
Affected MacBook models
13-inch black and white MacBook models with the following processor speeds and hard drive capacities:
- Processor speed - 1.83GHz, 2GHz, or 2.16GHz
- Hard drive capacity - 60GB, 80GB, 100GB, 120GB, or 160GB
The repair program covers hard drive issues on these machines for three years from the date of purchase or until August 15, 2010, whichever offers longer coverage.
Apple's new program appears to relate to mechanical failures of the read/write head in Seagate drives used in Apple's early MacBook line reported as long as ago as November 2007. Apple acknowledged the reports and noted that it was looking into the issues soon after, but waited over two years before finally issuing an official repair extension program for the affected MacBook machines.
Contact us if you think that you may be affected.