Scott Kelby, president of the National Association for Photoshop Professionals--objected in an open letter to Adobe.

Kelby asked Adobe to reconsider its position that only those who already owned Photoshop CS5 would be able to pay a lower upgrade fee when Photoshop CS6 is released, saying it was the wrong thing to do:

While I understand that Adobe needs to make business decisions based on how it sees market conditions, I feel the timing of this new pricing structure is patently unfair to your customers (and our members). Here's why: You didn't tell us up front. You didn't tell us until nearly the end of the product's life cycle, and now you're making us buy CS5.5 for just a few months on the chance that we might want to buy CS6 at a discount when it's released. Otherwise, we have to pay the full price as if we were never Adobe customers at all.

Kelby's post generated plenty of ill will toward Adobe in more than 300 comments.